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Monitoring & Support

24/7 Managed IT Support

Ongoing support for your cloud and platform environment, with defined response times and a monthly written report.

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Overview

Most support arrangements are priced on responsiveness and measured on nothing. Ours includes the work that prevents incidents as well as the work that resolves them: patching, dependency upgrades, certificate renewals, backup verification and a monthly cost review.

Response times are defined by severity and agreed in writing, and every month you receive a short report covering what changed, what it cost, what broke and what we recommend next.

What you get

Cover outside business hours

Severity-based response commitments, including overnight cover for genuine production incidents.

Prevention included

Patching, upgrades, certificate renewal and backup verification happen on schedule rather than after a failure.

Costs reviewed monthly

Cloud spend checked each month, so a change in usage is caught within weeks rather than at year end.

Reported honestly

A written monthly report including the incidents we caused and the recommendations you have not yet accepted.

How we work

  1. 01

    Onboard

    Environment documented, access arranged, monitoring verified and runbooks written or reviewed.

  2. 02

    Baseline

    Current state, known issues and risk register agreed so both sides start from the same picture.

  3. 03

    Operate

    Scheduled maintenance and incident response against the agreed severity matrix.

  4. 04

    Review

    Monthly report and a quarterly session on trends, risks and what to prioritise next.

Common questions

Do you replace our internal IT team?

Rarely, and we would not usually recommend it. We normally cover cloud and platform work so internal staff can focus on the business systems they know best.

What are your response times?

They are set by severity and agreed in the contract. Critical production incidents carry the shortest commitment, including overnight.

Is there a minimum term?

Monthly, with a notice period. We would rather you stay because the arrangement works than because leaving is difficult.

Often paired with

Ready to talk about 24/7 managed it support?

We will tell you what we would do, roughly what it costs, and whether it is worth doing yet.

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